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Frequently Asked Questions
Can I book online?
YES! You can search availability online across all properties for specific dates by searching on the home page, or through the destination accommodation pages.
Can I get an early check in?
Due to the amount of work that is required to prepare our properties, early check ins are usually not available and we recommend you book your arrangements around it.
- On Hamilton Island your valet will take you to your property and store your luggage and give you access to the buggy while you wait for check in.
- In Palm Cove if you advise us of your flight times and the property is ready early we will call to advise.
- For all other properties an early check in cannot be granted and luggage storage is not possible.
What is the cancellation policy?
Please refer to full Booking Terms & Conditions for further details.
Where are all the Frequently Asked Questions?
It's great you'd like to know more! Here are all the Frequently Asked Questions and here are the booking Terms & Conditions.